LYNDHURST, NJ - April 16, 2013 - IncentOne, the leading provider of incentive solutions to the healthcare industry, has issued a Special Report that outlines the "Seven Deadly Sins" of incentive program execution - the critical areas that must be addressed to deliver effective and compliance health incentive programs.
The use of consumer and provider incentives to drive behavior change is expected to grow significantly in the coming years. The Patient Protection and Affordable Care Act (PPACA) allows for increasing the allowed dollar values for incentives from 20 to 30 percent and, in the case of smoking cessation programs, 50 percent of annual premium. Moreover, according to Fidelity Investment and the National Business Group on Health's most recent employer survey, employer spend on health incentives has doubled in the past four years from $260 per employee in 2009 to $521 in 2012.
With incentives programs' increasingly pivotal role in reducing healthcare costs, optimization of design and discipline in execution are critical. In addition, incentives are becoming highly personalized - with different incentive designs targeted to different population segments. As the healthcare industry increasingly focuses on patients as consumers, the framework for acceptability is changing too. Consumer expectations of health incentive programs are set not by healthcare, but by the other reward programs they see in their daily lives - credit card, hotel, airline and retail programs. They expect accuracy, real-time data and proper allocation of values in return for a change in behavior. Creating the foundational technology and operational assets to evolve the program design to respond to changing demands for results, regulatory developments, changes in health services and optimization opportunities will also be critical.
The Seven Deadly Sins provides insight into data management; business rules and scenarios; business rules and scenarios; expected time horizons; multiple populations; the consumer experience; legal, regulatory and tax compliance; and program and technology evolution.
Solution Expands Capabilities to Deliver Outcomes-based Programs
LYNDHURST, NJ - March 12, 2013 - IncentOne, the leading provider of incentive solutions to the healthcare industry, has released the latest version of its outcomes-based biometric incentive program.
This solution is the next generation of its original solution launched in June, 2011. The increase in the dollar value of incentives in the Patient Protection and Affordance Care Act (PPACA) and the recent PPACA regulations from 20 to 30 (and in some cases 50) percent of premium has opened the door to increased need for multiple outcomes-based strategies delivered in accordance with those laws. IncentOne's solution has been built to accommodate a wide range of incentive program designs to support any audience as well as biometric testing from any service provider or independent source of biometric results.
Capabilities of the solution include:
- Supports testing data from any service provider
- Aligns incentives to multiple improvement types, ranges and values
- Aligns incentives to improvements or in range values for multiple measures (e.g., 3 of 5)
- Enables different gender-based target levels for each measure
- Supports multiple testing periods to allow for goals throughout the year
- Enables incentives tired to year over year or period over period improvements
- Combines participation and outcomes behaviors
- Provides for turn-key administration of reasonable alternatives and alternative health activities based on physician recommendations
- Integrates extended audiences such as dependents, spouses, and domestic partners
Formation of a specialized consulting services unit to help customers drive consumer and provider behavior using incentives
LYNDHURST, NJ - July 26, 2012 - IncentOne, the leading provider of incentive solutions to the healthcare community, announced the formation of a specialized consulting services unit to help customers drive consumer and provider behavior using incentives. The practice leverages IncentOne's "first mover" experience, 4,000 programs and over 30 million transactions of actual incentive and engagement data. IncentOne's consulting services will be offered not only to clients using IncentOne's Health Power™ platform but to those developing strategies or using their own or a third party incentive platform. IncentOne's practice will be organized under two main areas: consumer and provider.
"We found that regardless of whether a company was using our platform, there was a strong need for consumer and provider strategy, sales and marketing assistance, and the need to evaluate and optimize current program designs and execution" said Michael Dermer, President and CEO of IncentOne. "Our consulting practice will help customers engage consumers and providers with incentives by developing and optimizing strategies, design and execution regardless of the platform they are using"
IncentOne and Georgia Hospital Health Services Form Exclusive Partnership to Deliver Incentive Solutions to Georgia Providers and Hospitals
Partnership to Provide Incentive Solutions to Drive Provider and Patient Engagement
LYNDHURST, NJ and Atlanta, GA - March 28, 2012 - IncentOne, the leading provider of incentive solutions to the healthcare community, and Georgia Hospital Health Services, Inc. (GHHS), a subsidiary of the Georgia Hospital Association (GHA), have entered into an exclusive partnership to deliver incentive programs to GHA member hospitals and other interested stakeholders. The Program, called "Provider Rewards" targets four initiatives critical to impacting a hospital's bottom line:
- Rewarding hospital staff (providers/employees/residents) for operational and quality performance programs such as patient safety, infection control, preventing never events, facilitating checkout, HCAHPS, patient satisfaction, minimizing readmissions, and meeting credentialing standards.
- Rewarding hospital employees in internal health and wellness programs.
- Rewarding patients to take responsibility for their care such as adherence to post-discharge protocols.
- Rewarding patients for using hospital services such as health and wellness centers.
The Program enables Georgia hospitals to align incentive spending to activities and outcomes that impact quality measures, patient satisfaction scores, cost drivers and revenue opportunities. The Program also offers options to reward patients for activities that impact a hospital's payment stream and potential denial or reduction in fees under the current reform environment. The Program can be extended to offer various payers - such as Medicare, Medicaid, governments, employers and private payers - a mechanism to drive provider behavior and to administer pay for performance programs.
Company Growth and Emerging Market for Incentive-Driven Healthcare™ Drives Expansion
LYNDHURST, NJ - January 31, 2012 - IncentOne, leading the charge for Incentive-driven Healthcare™ solutions to the healthcare industry, today announced the addition of several senior executives to guide the company's continued growth. New additions include:
- Hedy Foreman - Chief Operating Officer
- David Guda - Chief Technology Officer
- Courtney Fawcett - Chief Financial Officer
As demand for incentive solutions in the healthcare industry and IncentOne's services continues to grow, IncentOne has tapped leaders with distinguished careers in some of the most successful and innovative healthcare companies to lead the company during its next phase of innovation, technological and operational performance.
Managed Care Outlook - Volume 25, Number 2 - January 15, 2012: Health care organizations have a lot on their plate right now. Not only are they tasked with improving outcomes while reducing costs, but they also must find ways to keep up with ever-changing federal and state regulations, technological advances, and shifting customer demands. In response, organizations all across the country have stepped up their efforts to implement tools and solutions to make this a reality. For many, the focus is on incentives. After all, all tools and solutions ultimately come down to changing patient and provider behavior, and that's where incentives have emerged.
Incentive programs are designed to improve quality, outcomes, and patient safety, and thereby save money, by engaging health care consumers and encouraging appropriate behavior. But it's more than just rewarding employees for participating in a program, notes Michael Dermer, president and chief executive officer (CEO) of IncentOne.
LYNDHURST, NJ - December 21, 2011 - The Institute for HealthCare Consumerism announced that Michael Dermer, IncentOne CEO and President, has been selected by the Institute's Editorial Advisory Board for their 2011 Industry Innovator Award. In its sixth year, The HealthCare Consumerism "Superstars Awards" are presented annually by CDHC Solutions, the official publication of The Institute for HealthCare Consumerism and the leading publication for innovative health and benefit management. The HealthCare Consumerism Superstars 2011 edition, now available at http://www.theihcc.com/en/media_center/publications/ (see page 51 of publication for full details) is designed to recognize those who go above and beyond in executing Innovative Health and Benefit Management Programs or providing those solutions to organizations.
Michael Dermer was recognized for his identification of "Incentive-Driven Healthcare" as the future of the healthcare industry. To Dermer and IncentOne, engagement drives behavior change and incentives are an important tool that drives engagement. IncentOne's technology platform and data set allow it to serve as a data integrator for any health action, incentive value, or reward type.
In addition, IncentOne is honored that one of their clients, Concordia Plan Services, received the "Most Effective Benefit and Plan Design" Award for its Be Well Rewards Program, which is administered by IncentOne (see page 33 of publication for full details). Concordia serves The Lutheran Church-Missouri Synod and is the benefit provider for 6,000 employers, most of which are community churches, elementary and high schools, universities, and seminaries located throughout the country. After three years of limited engagement with its existing health and wellness program, Director of Health Plans and Services, Melodie Powers, recognized the need to retool their strategy. In partnership with IncentOne, a new plan design awards points to members from a menu of 11 healthy activities. The innovative aspect was to gain buy-in from the employer groups through a commitment from Concordia Plan Services to match incentives earned by employees and their spouses, up to $250 per person. As a result, local churches and other employer groups have supplemented their budgets and have used the funds to proactively encourage employee wellness.
Trifecta™ Methodology Delivers Mix of Immediate, Intermediate and Long-Term Results
LYNDHURST, N.J. - November 2, 2011 - IncentOne, the leading provider of incentive solutions to the healthcare industry, has released its latest Research Review on a new incentive methodology called Trifecta™ that aligns incentives to actions that produce immediate and intermediate cost savings in addition to longer-term behavior change. Most current approaches to healthcare incentives focus predominantly on behavior change over time, ignoring shorter-term cost savings benefits.
IncentOne's findings are explained in a Research Review entitled "Delivering Short-Term Cost Savings and Engagement Through Incentive-Driven Healthcare", the second in the "Science of Health Incentives" series. The document may be accessed at www.IncentOne.com/trifecta.
Trifecta has also been developed to provide for a mix of outcomes, participation and cost savings program designs, and to be applied to both patient and provider programs.
Sep. 22, 2011 - FierceHealthCare's "Editor's Corner": A new CIO is in town. Not to be confused with chief information officer, a growing breed of "chief incentive officers" is infusing the healthcare industry with the new-found emphasis on cost savings through better health management. The chief incentive officer examines ways to change behaviors toward a particular goal. Applied to general health and wellness, incentives can work for both patients and caregivers in promoting better care management across all fronts. "Virtually every organization would need a chief incentive officer," said President and CEO of IncentOne Michael Dermer in an interview with FierceHealthcare.
Sometimes an offshoot from the "chief innovation officer," the chief incentive officer focuses on one aspect of innovations, that is, incentives. As Dermer notes, the chief incentive officer role can incentivize a number of organization-wide initiatives, such as getting physicians to e-prescribe or getting staff to improve procedure times. However, more specifically, these officers can also boost the health of both patients and providers, in keeping diabetics to take their medications or even keeping physicians on a healthy diet.
Stew Leonard and Michael Dermer Featured on The Small Business Authority Hour to Discuss the Business Issues Affecting Independent Business Owners
The Show aired on September 3, 2011 at 4 PM EDT on 77WABC and wabcradio.com
Hosted by Barry Sloane
NEW YORK, Aug. 25, 2011 - Newtek Business Services, NASDAQ: NEWT, The Small Business Authority, announced today the next live radio broadcast regarding entrepreneurs success stories and overall business confidence from "The Small Business Authority Studio" at 77WABC Radio in New York. National listeners can also tune in at www.wabcradio.com and click listen live. The program, The Small Business Authority Hour, will be hosted by Barry Sloane, CEO, President and Chairman of Newtek Business Services and will be broadcast on Saturday, September 3, 2011 at 4:00 p.m. EDT.
To listen to the podcast, click on http://www.thesba.com/the-small-business-authority-hour-archives/.
Solution Delivers Incentives Tied to More Than 25 Different Health Conditions and Risk Factors
LYNDHURST, N.J. - August 3, 2011 - IncentOne, the leading provider of incentive solutions to the healthcare industry, has enhanced its Health Power™ platform to offer condition-specific incentive programs.
With this solution, IncentOne will enable payers, health service companies, employers, governments and administrators to align incentives to evidence-based guidelines and associated participation, outcomes, process and utilization measures tied to a myriad of health conditions, some of which include:
- High cholesterol
- High blood pressure
- Cardiovascular diseases
As part of the solution, each condition module offers a series of incentive actions to which incentives may be tied.
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