Managed Care Outlook - Volume 25, Number 2 - January 15, 2012: Health care organizations have a lot on their plate right now. Not only are they tasked with improving outcomes while reducing costs, but they also must find ways to keep up with ever-changing federal and state regulations, technological advances, and shifting customer demands. In response, organizations all across the country have stepped up their efforts to implement tools and solutions to make this a reality. For many, the focus is on incentives. After all, all tools and solutions ultimately come down to changing patient and provider behavior, and that's where incentives have emerged.
Incentive programs are designed to improve quality, outcomes, and patient safety, and thereby save money, by engaging health care consumers and encouraging appropriate behavior. But it's more than just rewarding employees for participating in a program, notes Michael Dermer, president and chief executive officer (CEO) of IncentOne.