FAQs

General


Why does my organization need to use incentives?

At a high level, healthcare incentives driven by IncentOne's Health Power™ solution will enable you to provide variable incentive solutions that motivate  your diverse population to change behaviors. This ultimately leads to higher productivity and added shareholder value over time. Increasingly, organizations understand that incentives are an essential element of an effective health promotion program. Health Power is an integrated incentive solution that can be used to achieve several goals for current or future health programs.

  • Participation: encourage consumers to achieve the highest levels of enrollment/participation possible at the onset of any program.
  • Engagement: drive interest and ongoing activity in any specific health initiative or program.
  • Culturization: "culturize" healthy behavior and keep participants engaged throughout the duration of programs by weaving incentives into the daily activities of the participants.

By implementing an integrated incentive solution, IncentOne will enable your organization to engage participants by clearly communicating that if they take the behaviors that benefit their own health, they will be rewarded. This will lead to the "culturization" of healthy behaviors and the behavior change that drives health cost reductions.

 

What are the major benefits of Health Power to my organization?

Health Power helps your organization drive participants to perform specific activities and to engage them to make better healthcare decisions. It provides an integrated solution that has powerful rewards and the flexibility to tailor the program to target the activities that are important to your organization. This includes the key Health Power components that are required to drive behavior change through the use of incentives:

1.    Integrated Incentive Solution: a solution that integrates the rewards, systems, guidance and services to drive activity and behavior change.

2.    Flexibility: the flexibility to apply the solution to different audiences (e.g., employees, dependents, retirees), activities (e.g., health assessments, wellness programs, disease management programs) and rewards (non-monetary and monetary).

3.    Rewards That Appeal to a Diverse Audience: a powerful non-monetary reward portfolio (including gift cards from a diverse set of retailers) as well as traditional monetary health options (e.g., HSA/HRA and premium contributions).

4.    Real-time Tracking and Reporting: the ability to track and analyze activities and associated incentives with real-time reporting to ensure the proper application of incentives.

5.    Integration of Multiple Data Sources: IncentOne integrates data from multiple data sources including health plans, health program providers, PBMs and directly from employers.

6.    Customization: customization of the incentive solution through all solution elements.

7.    Proven and Tested Technology: a technology platform that is has performed in Fortune 500 company environments.

8.    Telephone and Online Components: IncentOne provides both offline (e.g., telephone) and online support for all program elements to serve the needs diverse groups of participants.

An integrated incentive solution will enable your organization to drive the specific activities that result in program engagement, participation, activities and, ultimately, the behavior change that results in return on investment.

 

How can I effectively measure and manage my incentive program with IncentOne?

IncentOne has partnered with a leading healthcare analytics provider to enable companies to deploy a rigorous solution tied to claims and other data from health management resources. Click here to review our webinar on analytics.

 

Does Health Power integrate programs being run by my organization's health partners?

Yes. That is exactly what Health Power is designed to do. IncentOne has extensive experience working with over 125 health partners to coordinate and integrate data feeds from those partners as part of an integrated incentive program. Also, if you add additional programs or data sources in the future, these can be added to the solution over time.

 

Is IncentOne pre-integrated with a biometrics screening solution?

Yes. IncentOne and Quest Diagnostics have created a solution based on Quest's Rewards product. The solution enables organizations to set up variable programs that reward different combinations of biometrics. For example, an employee could earn an award for achieving 4 goals out of 6 types of biometric measurements. The program is designed to allow for multiple screenings throughout the year so employees can measure a baseline and progress, then qualify for a reward in the same year. Click here to review our webinar on biometric screenings.

 

How can IncentOne help me design an optimal incentive program?

IncentOne has worked with industry experts to develop the Healthcare TrifectaTM methodology. At its core, the Healthcare Trifecta approaches incentives like a business challenge, defining short, medium and long term solutions to be measured and managed year after year. The methodology works hand-in-hand with IncentOne's Universal RemoteTM platform, designed for flexibility in modifying an incentive program over time. IncentOne's decade-plus of experience, know-how, and data are applied to create an optimal solution for your organization.

 

Can Health Power be used to drive other positive activities related to productivity, absenteeism, safety and training?

Yes. IncentOne can guide you on how other organizations use their incentive programs not only to encourage better health decisions but also to drive productivity and other objectives. Ask your Sales Representative about how other organizations use incentive programs to drive health and productivity goals.

 

Program Design


How does IncentOne facilitate my requirement for managing multiple, variable organization’s incentive plans within one program?

IncentOne developed the concept and technology called Microsites. An organization can design a master program from which all sub-plans inherit functionality and look and feel. Microsites can be configured to a unique organizations needs and are used by larger employer and health plan clients to segment their populations. Macro-level and segmented reporting is facilitated.

 

What rewards can participants earn with their points?

Your organization can choose to allow Participants to select from either:

  • Non-Monetary Rewards: gift cards from hundreds of national retailers and thousands of items of merchandise, travel packages, personal services and much more
  • Monetary Rewards: contributions to health insurance premiums or to Health Savings Accounts/Health Reimbursement Accounts

 IncentOne will assist you in determining the appropriate reward portfolio for your population.

 

What are some of the activities participants can perform to earn points?

Health Power enables you to give points for any activity you would like to encourage. This ranges from completion of a Health Risk Assessment, participation in wellness and disease management programs and other health activities. If you have already decided on the activities you want to encourage, IncentOne will ensure that these activities can be properly tracked and recorded.

 If you have not, IncentOne can use its EMPOWERtm methodology to help you select the appropriate activities for your population.

 

How does IncentOne obtain data about incentive earning activities?

IncentOne receives data feeds from your organization and its health partners including health plans, health promotion companies, and other health partners to issue incentives for various activities.  IncentOne manages this as part of its implementation process.

 

Can my organization add self-reporting or untracked activities to the program?

Yes. It is common for organizations to want to drive activities that are not trackable via data sources. Health Power offers a Toolkit - called the Health Activity ToolkitTM - that enables employers to track activities not captured in data sources (e.g., Health Fair Attendance, Gym Attendance). Participants use an Internet-based tool to register activity information. This Toolkit also comes with a Confirmation Form to validate the activity and provide an audit trail. Also, if you track health activities (such as attendance at local health fairs) internally, you can add these activities to Health Power Contact your Sales Representative to learn more.

 

Can my organization determine the points values associated with earning activities?

Yes. However, if you require assistance with determining points earning activities and associated points values, IncentOne uses its EMPOWER™ methodology to help you select the appropriate activities and points values for your population.

 

Is participant information kept confidential?

Yes.  Participants' personal health information remains confidential and in compliance with the Health Insurance Portability and Accountability Act (HIPAA) regulations.

 

Can my organization add dependents, retirees and other eligible participants to the program?

Yes. While your current program may or may not include dependents, retirees and other eligible participants that impact your healthcare costs, Health Power enables you to integrate these participants at any time in the future. Contact your Sales Representative to learn more.

 

How does my organization monitor the program?

Health Power provides both a Program Administrator Site for program administrators and managers to perform all program functions (such as real-time reporting) and a Participant Site for Participants to perform all functions (such as points inquiries, activity, redemptions and customer service).

 

How do participants check their points?

Participants visit the Program Site, provide their User ID and Password and select "Account Status" to check points balances, redeem points and perform customer service functions. If your organization requires single sign-on, you will need IncentOne's Single Sign-on Toolkit™. When this is in place Participants visit your site, provide their User ID and Password, select the link to Health Power and then "Account Status" to check points balances, redeem points and perform customer service functions.

 

How do participants redeem their points?

Participants have two easy ways to redeem points:

Telephone: by calling the Health Power Program Hotline from 9 a.m. to 7 p.m. Eastern standard time.

 

Internet: Participants visit the Program Site, provide their User ID and Password and select “Redeem” to redeem points.

 

When the redemption is processed successfully, participants will receive an order number that they keep for future reference and customer service functions.

 

Can my organization customize the program with our own branding?

Yes.
 

Are gift cards popular?

Yes. Gift cards have proven to be the most popular incentives in employee health programs:

  • 48 percent of 365 large employers indicated that gift cards are the most popular incentives for wellness programs (Deloitte Center for Health Solutions)
  • Gift cards are the most popular incentives in wellness programs
    (International Foundation of Employee Benefit Plans)
  • 80 percent of consumers would rather receive a gift card than any other gift (Ceridian/Comdata)
  • Gift Cards are the most popular incentive in consumer directed loyalty and promotion programs ‚Äì nearly three times more popular than any other item (Incentive Federation Study of Motivation and Incentive Applications)
  • Gift cards are the cornerstone of all major credit card and hotel consumer loyalty programs including Citibank, American Express, Marriott, Capital One, and MBNA

In programs that utilize gift cards and all other traditional reward categories, gift cards are selected over 74 percent of the time (IncentOne).

 

Can participants select multiple rewards in one redemption?

Yes. Participants can select any combination of rewards. For example, a participant with $100 in points could select a $50 Borders gift cards and a $50 MP3 player. There is no additional cost to your organization or the participants for this feature.

 

What happens if I have some employees that do not have access to a computer?

Health Power enables participants to perform all program functions - such as checking and redeeming points and performing customer service - via either the telephone or the Internet.

 

Implementation


What services are included with Health Power?

The following services are included with Health Power for no additional charge:

Customization: customization of Health Power with your branding and look and feel in accordance with IncentOne's Customization Guide.

Program Consulting: ten (10) hours of Program Consulting services to assist you with program design, incentive earning activities, incentive levels, and budgeting.

Program Design/Communications: ten (10) hours of Program Design/Communications Consulting services to assist you with communicating the program to your participants.

Training: ten (10) one hour online training sessions to train company personnel on the program.

Reporting: included in Health Power is a series of standard reports that can be run at any time.

Program Consulting, Program Design/Communication and Training services will be provided by IncentOne. IncentOne has extensive experience in assisting organizations in effectively designing, communication and training personnel on how to effectively use incentive programs such as Health Power.

 

Can IncentOne provide services to help my organization to communicate the program?

Yes. IncentOne can provide a full suite of Program Communications services ranging from simple execution of print and electronic materials to development of an entire Communications Plan. Included in the price of the standard Health Power solution is ten (10) hours of Program Design/Communications Consulting services to assist you with communicating the program to your participants.

 

What other services are available if my organization needs additional assistance with effectively using Health Power?

Health Power provides you with all the tools of a state-of-the-art incentive program. However, there are several other features available for an additional fee that you may want to use.

The following services are available for an additional charge:

Incentive Activities: if you require assistance with determining points earning activities and associated points values, IncentOne uses its EMPOWERtm methodology to help you select the appropriate activities and points values for your population.

Single Sign-On: IncentOne's SSO (Single Sign-On) ToolkitTM provides easy access to the program using internal single sign-on processes through Intranets and related internal sites.

Capture of Health Activities Outside Data Sources: IncentOne's Health Activity ToolkitTM enables employers to track activities not captured in data sources (e.g., Health Fair Attendance). Participants use an Internet-based tool to register activity information and a provide a Confirmation Form and associated incentives are then issued.

Payroll Integration: Health Power includes a standard Payroll Report. However if you are interested in integrating incentive earning activity with your payroll system, IncentOne's Payroll ToolkitTM provides a seamless integration of all incentive data to employer payroll systems with appropriate tax and earning information to facilitate all tax and related requirements.

 

Can IncentOne provide services to help design the program, such as selecting appropriate incentive activities and associated incentive values?

Yes. IncentOne can provide a full suite of Program Consulting services included in the price of the standard Health Power solution is ten (10) hours of Program Consulting services to assist you with communicating the program to your participants. If you desire a rigorous program review, IncentOne provides consulting services around its Healthcare TrifectaTM methodology.

 If you need assistance with determining the appropriate incentive activities, associated earning values and/or program budgeting, IncentOne can provide IncentOne can provide its EMPOWERtm methodology to help you select the appropriate activities and points values for your population.  Ask your Sales Representative and IncentOne will include its EMPOWERtm methodology in final pricing.

 

How long does it take for the program to be live?

Approximately 30 business days after submission of final business requirements.

 

Are there any laws or regulations that my organization must consider when running this type of incentive program?

Yes. Health and incentives are subject to a variety of tax and legal laws and ruling that must be considered including:

 

  • Health Insurance Portability and Accountability Act (HIPAA) (including ‚Äúbona fide wellness program- rules)
  • Employee Retirement Income Security Act (ERISA)
  • Americans with Disabilities Act
  • State and Federal Tax Implications
  • Health Savings Account, Health Reimbursement Account and Flexible Savings Account rules and regulations
  • Genetic Information Non-Discrimination Act (GINA)
 

Reporting


What reports are available on program activity?

Health Power provides a series of real-time reports to track program activity including an Aggregate Payroll Report

To access reports, program administrators and managers visit the Program Administrator Site, select "Reports" and select the report they wish to view.  Reports provide real-time information, can be run for any period and downloaded into any traditional format.

 

Are custom reports available?

Yes. Custom reports are available for an additional fee. If you believe that you will require custom reporting, ask your Sales Representative and IncentOne will include in final pricing the number of hours it believes you will need for custom reporting.

 

Is there a report showing all rewards that can be submitted to my payroll department?

Yes. As part of the solution, you have access to the "Aggregate Payroll Report" that provides you with all incentive activity that you can run and download at any time.

 

Can all incentive activity be integrated with our payroll system?

As part of the solution, you have access to the "Aggregate Payroll Report". If you would like to have the solution integrated with your payroll system, IncentOne has a Toolkit - called the Payroll ToolkitTM - that can integrate the program with your payroll system to facilitate all tax and related requirements. All incentive activity is integrated with employer payroll system at regular intervals to coincide with payroll processes. This is available for an additional fee.

If you do not need this integration, the Aggregate Payroll Report provides all the information you need to submit to your payroll department.