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The Baker's Dozen—Recognition
The Top 13 providers of employee recognition outsourcing.
By HROT Staff

This is our second year offering a Baker’s Dozen of employee recognition and incentive outsourcing providers. Traditionally, incentive providers were limited to delivering corporate awards, fitness and wellness rewards, food and entertainment compensation, retail gifts, or travel awards. But in the past three years, we have seen a transformation in the full-service employee recognition market, with providers offering so much more.

Listed here are the top 13 providers who offer the entire package of employee recognition—plan design, staff motivation, performance tracking, rewards distribution, and recognition goals. End-to-end providers work with HR clients in identifying objectives, pinpointing which employees deserve recognition, developing programs, coordinating communication, selecting and delivering incentive packages, promoting programs, distributing awards, and completing evaluations, just to name a few.

As employee turnover becomes a major issue, a well-defined employee recognition program can stop the bleeding. Employees want to feel appreciated, and the right incentive program can do just that.

This special section also includes user feedback from HR executives who have seen success with outsourcing their recognition programs, case studies that focus on establishing an incentive program for a global giant and using incentives to promote workplace safety, and an in-depth look at why cash is not always the best gift.

INCENTONE
*Employees Incented (2005):
3,500,000
www.incentone.com

Since 1997, IncentOne has provided integrated incentive solutions to clients ranging from small businesses to the Fortune 1000, including half of the Fortune 50. IncentOne’s solutions combine its proven incentive platform with the industry’s most comprehensive reward portfolio and best practices to provide companies with a tool to drive business objectives.

Client(s): ADP, AutoDesk, Blue Cross Blue Shield, Capital One, MGM, Motorola, NBC, the United Stat es Postal Service, Washington Mutual, WebMD

Services Offered: Manage activities, processes, real-time tracking and reporting; guidance on optimal program design, execution, and improvement; customized awards that can be personalized; branded experience where all touch points are client-branded for administrators, managers, and recipients; self-administration; and services to effectively implement, support, communicate, analyze, and improve results. Types of programs supported include employee recognition, peer-to-peer, on the spot, years of service, employee suggestions, health and wellness, safety and compliance, process improvement, training and e-learning, call center and customer service, marketing and sales incentives, holiday gifts and special events, and cash awards management.

Most Important Metrics: ROI, sales revenues, participation rates, productivity, morale, absenteeism, turnover, employee engagement, acquisition and retention rates, and cost reductions.